Objectives

The prototype test plan [5.39M pdf] of the solution or redesign attempts to measure the user's overall experience using the Six Flags Over Georgia web site. Participants who once labeled tasks "impossible to achieve" during the usability testing process and later underscored by the focus group participants, have been retested to determine whether the redesigns lead the user toward a more rewarding goal achievement path. Users are at the site to accomplish, the main purpose for their visit.

Changes to Current System

Based upon the focus group and usability testing, the following solutions have been implemented to correct usability problems.

• A "Home" link was added to the header portion of the "Ticketing" pages to ensure a successful return to the Six Flags Over Georgia home page
• The logo should also become clickable (hyperlinked) to get the user back to the "Home" page
• A new tab was added to the global navigation, titled "Directions"
• A new sub-status menu was created to highlight subsequent pages just underneath the global navigation. A sub-link was also added titled "Park Hours".
• The current "Park Hours" pdf was converted into a web page and linked from the sub-navigation menu of the "Park Info" section.

Screenshot of Task #1 System Change:

Task #1 Prototype Test Videos:

Participant #1 Video

Participant #2 Video

Participant #1 Feedback:

"Easy to acheive - Home button is at the top where it is expected to be with good contrasting color."

Participant #2 Feedback:

"It's very easy to get back to the main home page now."

Screenshot of Task #2 System Change:

Task #2 Prototype Test Videos:

Participant #1 Video

Participant #2 Video

Participant #1 Feedback:

"Pretty straight forward, the directions link is a tab at the top where it is expected."

Participant #2 Feedback:

"Simple enough. No problems."

Screenshot of Task #3 System Change:

Task #3 Prototype Test Videos:

Participant #1 Video

Participant #2 Video

Participant #1 Feedback:

"The new sub-nav bar is very successful. I found the information rather quickly."

Participant #2 Feedback:

"This is much more direct and clear than before. It is now very easy to find."